We deliver peace of mind! If it doesn't work for you, you don't pay for it.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

We allow returns on lightly used products. We're unable to issue returns on products that have been used more than 50%. We're confident you will know if our products work for you after the first few uses.

To start a return, you can contact us at hello@zendew.me. Please note that returns will need to be sent to the following address: 11830 Kerr Pkwy, Suite 389, Lake Oswego, OR 97035.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Once you’ve placed your order, our fulfillment works very quickly, so we’re unable to cancel it or make any changes. Please double-check all of your order details and shipping information before checking out! 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us!